Terms of service

Starhair Factory SMS Marketing Terms & Conditions

By consenting to Starhair Factory’s SMS marketing at checkout or by subscribing via our subscription tools, you agree to receive recurring text notifications (including order updates, abandoned checkout reminders), marketing offers, and transactional messages, including requests for reviews, even if your mobile number is registered on any state or federal do-not-call list. Message frequency may vary. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply STOP to any message sent from us or use the unsubscribe link provided in our messages. You understand and agree that the primary method for opting out is by using keywords such as STOP, END, UNSUBSCRIBE, CANCEL, or QUIT, or by using the unsubscribe link. We will also honor any request that clearly expresses your desire to opt out (e.g., “please opt me out”). We do not charge for this service, but you are responsible for any charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For assistance, reply HELP to the number you received messages from, or contact us at:
Email: support@starhairus.com
Website: www.starhairus.com

We reserve the right to change any telephone number or short code used to operate this service at any time. You will be notified if this occurs. You agree that any messages sent to a number or short code that has been changed, including STOP or HELP requests, may not be received, and we are not liable for honoring such requests.

To the extent permitted by applicable law, Starhair Factory shall not be liable for delayed or undelivered messages, errors in transmitted information, or any actions taken in reliance on such information.

Your privacy is important to us. Please review our Privacy Policy at:
www.starhairus.com

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Arbitration and Class Action Waiver Agreement

1. Arbitration

By purchasing or using Starhair Factory products or services, you agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of our website, or any alleged legal violation shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association (AAA).

Arbitration is a method of dispute resolution where a neutral arbitrator decides the outcome instead of a court or jury. The arbitrator will provide a written decision with findings of fact and law. Each party is responsible for their own legal fees and related costs.

2. Arbitration Procedures

Claims will be handled by a single arbitrator. Arbitration will take place in the United States, and parties may choose to participate in person, by phone, or via document submission.

This agreement is governed by the Federal Arbitration Act (FAA) and applicable state laws. Any disputes regarding the validity or enforceability of this arbitration agreement will be decided by the arbitrator.

3. Opt-Out Option

You may opt out of arbitration within 30 days of your first purchase by sending written notice including your:
- Name
- Address
- Statement requesting to opt out

Send to:
Email: support@starhairus.com

Opting out will not affect your relationship with Starhair Factory.

4. Class Action Waiver

You agree that any claims against Starhair Factory will be brought only in your individual capacity and not as part of any class action or representative proceeding.

Unless agreed otherwise, the arbitrator may not combine multiple claims or preside over any class action proceeding. Any issue regarding the enforceability of this waiver must be decided by a court.